6: How to deal with someone who gets defensive or angry

In this week’s podcast, Chris answers the age-old question:

“How do I deal with a person that gets defensive or gets emotional or angry?”

The good news – there are simple, proven techniques that can help in the moment.

Even better news?

There are two things you can do to prepare so that you can minimize the intensity of that behavior. In this short strategy episode, Chris goes over:

- How to start the conversation off well to minimize the intensity of defensive behaviors or emotional outbursts

- How summaries, when used correctly, can guide the conversation in a specific direction

- How to reframe your mindset around the fear of getting a reflection or summary wrong

What other strategies do you have in hard conversations? Join us back next week when we role-play how to navigate a conversation between departments.

Follow us on social media:

Stay Connected