Is HR your friend or ... your enemy? With Amy Pagett

How do you see HR? Is it your friend in the business or your enemy?

Join us for a conversation with Amy Pagett on navigating difficult conversations in HR. We explore the role of HR in the organization, the concept of authenticity in the workplace, generational communication challenges, and the importance of thoughtful hiring practices. Amy shares her insights on navigating difficult conversations, the role of HR as advocates for both employees and the business, and the need for HR professionals to understand the business landscape to effectively contribute to organizational success.

Takeaways
- HR is often seen as either a friend or an enemy, but it plays a crucial role in balancing employee needs and business objectives.
- Authenticity in the workplace should be critically evaluated; it can lead to chaos if not managed properly.
Culture fit can lead to lazy hiring practices; organizations should seek diverse perspectives.
HR professionals need to build partnerships with other departments to understand the business better.
Difficult conversations require preparation and a focus on facts rather than emotions.
Generational differences impact communication styles and expectations in the workplace.
HR should advocate for both employees and the business, ensuring a balance between the two.
Silence can be a powerful tool in communication, allowing for better listening and understanding.
Preparation for difficult conversations includes practicing key phrases and presenting a business case.
Transparency about compensation and benefits can help retain valuable employees during tough economic times.

Chapters
00:00
Introduction to Difficult Conversations
00:44
Amy's Journey in HR
04:40
The Role of HR in Business
07:46
Authenticity in the Workplace
10:42
Navigating Generational Communication Challenges
15:44
Thoughtful Hiring Practices
19:44
Diversity and Inclusion in Hiring
24:37
Bridging Communication Gaps
26:34
The Role of HR: Friend or Advocate?
29:58
The Importance of Business Acumen in HR
35:07
Navigating Difficult Conversations
40:53
Strategies for Effective Communication
48:25
Managing Employee Expectations During Tough Times
54:41
Introduction and Episode Overview

About Amy:
Amy Pagett is 12+ year Human Resources Leader with a demonstrated track record of providing
creative, forward-thinking solutions in the areas of workforce planning, employer branding, culture
cultivation and employee engagement. In her positions as Vice President of Human Resources at
Laramar Group and HR Director for LONG Building Technologies, Amy was a strategic business advisor to
executive leadership, driving key organization goals and spearheading the company’s people strategy.
Throughout her career, she has overseen talent acquisition, benefits administration, employee relations,
talent engagement, succession planning, talent development, acquisitions and outsourcing, and
compliance.
Amy enjoys mentoring human resources professionals and offering leaders alternative ways to think
about issues and solving problems. She is passionate about effective communication, thoughtful people
strategy, and creating dynamic, action-oriented company cultures based on trust, accountability, and
empathy.
Amy graduated with a B.S. in Business Administration, Marketing emphasis, from the University of
Northern Colorado and an MBA, emphasis in B2B Marketing, from the University of Colorado at Denver.
She also holds an active Senior Professional in Human Resources (SPHR) certification.

Connect with Amy
www.hrinsightconsulting.com
https://www.linkedin.com/in/amy-pagett-mba-sphr/

Connect with us: 

Email – [email protected]
Chris – www.linkedin.com/in/chriswonglmhc
Lucie – www.linkedin.com/in/lucietesarova